Yesterday’s wallet debacle has been resolved now. I have my replacement bank card. And since my other cards were reported found (but not, alas, the cash) a few blocks away from where I lost it, I won’t have to replace my Official Gringa ID Card. I’m just glad this happened the day before pay day, when I was nice and broke, and not the day after.
And if that weren’t enough, the office staff at Peace Corps/Paraguay really went above and beyond for me today. It all started with a package sent from the US to a friend of mine - no need to name names at the present, although I reserve the right to use this information for future blackmail purposes. The folks who sent this package are the sort of law-abiding, tax-paying nortes who obey traffic signals even when the cops aren’t looking, and fill in accurate values on the customs declaration form. If you’re reading this blog, chances are good that you’re cut from the same cloth.
The Paraguayan customs service exists to punish people for this kind of naivety.
When you declare a package with a value of over $100, what you are really declaring to a certain segment of Paraguayan officialdom is “I have much, much more money than I have guile and therefore I deserve to be robbed blind.”
At the customs office this morning, papers in hand, the cheerful security guard at the front desk pointed me towards his equally cheerful buddy Enrique. Ol’ Brer Enrique scrutinized the papers, including a pair of fancy governmental service passports, and came to the conclusion that his lucky day had arrived. “It’ll take a while to track this down in the warehouse,” he told me, “but I’ll call when I’ve found it and know what your fees will be.”
And sure enough, about fifteen minutes later my phone was ringing. The conversation went like this:
“Hola. Meri?”
“Yes, speaking.”
“OK, we’ve found your package. It’ll be thre**((+^$%#sand Guaraníes to pick it up.”
“I’m sorry. Did you just say three hundred thousand ($60)?”
“Ha, ha. No, only three thousand ($0.60).”
“OK, great. I’ll be there in a few minutes.”
By the time I get there, Enrique’s had a change of heart. “No, you must have misunderstood. It’s 300.000 Gs to pick up this package.”
I was pretty much flustered enough to fall for it, especially since DHL had already charged an extortionate fee and for various reasons I’d come expecting the worst. But fortunately (!?!) some other thief had already claimed the contents of my wallet, so there was no opportunity to cave to this little scam.
“Oh hell, that’s a lot of money. Sorry, Enrique. I don’t have the cash on me. I’ll have to come back later. How late are you open?”
And here, he got nervous and made his fatal mistake. “We’re open to five,” he said. “But let me give you my cellphone number. Make sure you call me personally when you get in; don’t go to the front desk. And, uh, maybe we could arrange a discount or something.”
After a bit of thought on the bus ride back, it dawned on me that there might have been something suspicious about that whole exchange . . .
So I talked to my new boss (Elisa), our security coordinator (Gustavo), and an office worker who routinely deals with different mail services (Eduardo). And within two hours, they’d worked their own personal connections to track down Enrique’s employment status at the customs bureau, clarify a paperwork embroglio with DHL, shame Enrique into reducing his “services fee” from $60 to $10, and take me back to the airport in the air conditioned comfort of a Peace Corps vehicle.
So I did end up paying (or, rather, my friend will end up paying) a bribe to Enrique. But it’s a sixth of what the opportunistic little turd originally asked for, and sources in the know tell me that we were doing good to get it. A small “services fee” in this sort of situation is practically customary. And I’d handed him all the papers when I still thought he was just a nice guy doing his job. And finally, he couldn’t have cut his bribe to zero without essentially admitting that the whole thing was a scam all along.
When Eduardo and I pulled up to the customs office, Enrique had the chutzpah to pretend that it was just an innocent little calculation error in a routine fee - despite the fact that this was supposed to be a fee-less pick up. But you have to let him get away with saving a little bit of face, because if you push too far he’ll feign righteous outrage in self defense and wind up costing you a lot more than two hours and ten dollars.
But after the fact, you’re free to go on the Internet and tell the world that Señor Hugo Enrique of Aduana (Paraguayan customs) is a cheating, lying, thieving little son of a slug, and that the airport in Asunción would be much improved if he got sucked into a jet engine and converted into fertilizer for the grass surrounding the tarmac.
Two lessons from this, then.
1.) NEVER DECLARE A CUSTOMS VALUE OF MORE THAN $100!!! Ever! Aside from charging a ton of legitimate fees, and causing massive delays, you draw the attention of the scum of the earth.
and 2.) Thank heavens for Paraguayan staff members at the office who know the system, have the contacts, speak the language, and fight on our side.